Customer Relationship Manager

Lakshmi North East Solutions (LNES)

2 - 6 Years
1 Openings
3.0-3.5 Lac/Yr
Guwahati
Posted 3 days ago
Face-to-Face interview

Key Skills

Customer Relationship Customer Care Customer Management Convincing Power Interpersonal Skills Customer Support Follow Ups Customer Handling Communication Skills Presentation Skills

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Job Description

1. Establish and maintain strong, long-lasting relationships with key customers in the construction and infrastructure sectors.

2. Serve as the main point of contact for clients, addressing their queries, concerns, and requests in a timely and professional manner.

3. Collaborate with the sales team to generate new business opportunities and expand the customer base within the construction chemical and bitumen industry.

4. Support sales efforts by providing technical product information, assisting in pricing strategies, and ensuring timely delivery.

5. Monitor customer satisfaction levels through regular follow-ups and feedback collection.

6. Resolve customer complaints and issues promptly and effectively to ensure high levels of satisfaction.

7. Stay up-to-date on the latest industry trends, developments, and technologies related to bitumen and construction chemicals.

8. Oversee the processing of customer orders, ensuring accuracy and timely fulfillment.

9. Conduct market research to understand customer needs, competitive products, and industry trends within the construction chemicals and bitumen sectors.

10. Organize training sessions and workshops for customers on the proper use and application of bitumen and construction chemicals.

11. Assist in negotiating contracts, terms, and pricing with customers, ensuring mutual benefit and compliance with company policies.

12. Work closely with the product development and R&D teams to relay customer feedback and help improve or innovate products.

13. Ensure that all customer transactions comply with relevant industry standards, regulations, and safety protocols.

Experience
2 - 6 Years
No. of Openings
1
Education
B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com
Role
Customer Relationship Manager
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Lakshmi North East Solutions (Human Resource Consultant) Rg Baruah Road, Gcc Bus Stop, Near Aunty\'s

About Lakshmi North East Solutions (LNES)

Lakshmi North East Solutions (LNES) is a respected name serving the placement sector of PAN India. This placement firm has carved a niche for itself in the HR industry as well. We are a full-fledged team of professionals engaged in serving everyone by offering various services under the same roof. Lakshmi North East Solutions (LNES) is offering HR consultancy and corporate training in Guwahati and other cities of PAN India. As a recruitment & training solution provider we assist leading corporations to effectively screen and hire right kind of people. Our leading corporate clients include many of worlds best-known recruitment brands.