Customer Relationship Manager (Full Time) (Female Candidates Only)

Lakshmi North East Solutions (LNES)

1. Maintain and update customer databases to ensure accurate and current information.

2. Segment customers based on purchasing behavior, preferences, and demographics to personalize communications.

3. Develop and execute strategies to engage customers and build long-term relationships.

4. Analyze customer behavior and market trends to identify opportunities for growth and improvement.

5. Work closely with sales and marketing teams to create targeted campaigns and offers that align with customer needs.

6. Design and implement CRM strategies that align with the company��s business goals and objectives.

7. Ensure seamless customer service by monitoring and improving the response time and quality of customer interactions.

8. Plan and execute CRM-driven marketing campaigns, including email marketing, SMS, and push notifications.

9. Utilize CRM software to track and manage customer interactions and identify trends.

10. Foster a sense of community and brand loyalty among customers by creating engagement opportunities, such as online forums or social media groups.

11. Analyze the customer journey to identify key touchpoints and optimize the overall customer experience.

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  B.A, B.C.A, B.B.A, B.Com, M.A, M.C.A, M.B.A/PGDM, M.Com

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Lakshmi North East Solutions (Human Resource Consultant) Rg Baruah Road, Gcc Bus Stop, Near Aunty\'s