Customer Relationship Manager (Full Time) (Female Candidates Only)

Lakshmi North East Solutions (LNES)

1 - 2 Years
1 Openings
1.3-1.8 Lac/Yr
Guwahati
Posted 25 days ago
Face-to-Face interview

Key Skills

Customer Relationship Interpersonal Skills Customer Management Convincing Power Problem Management Customer Handling Customer Support Customer Service

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Job Description

1. Maintain and update customer databases to ensure accurate and current information.

2. Segment customers based on purchasing behavior, preferences, and demographics to personalize communications.

3. Develop and execute strategies to engage customers and build long-term relationships.

4. Analyze customer behavior and market trends to identify opportunities for growth and improvement.

5. Work closely with sales and marketing teams to create targeted campaigns and offers that align with customer needs.

6. Design and implement CRM strategies that align with the company��s business goals and objectives.

7. Ensure seamless customer service by monitoring and improving the response time and quality of customer interactions.

8. Plan and execute CRM-driven marketing campaigns, including email marketing, SMS, and push notifications.

9. Utilize CRM software to track and manage customer interactions and identify trends.

10. Foster a sense of community and brand loyalty among customers by creating engagement opportunities, such as online forums or social media groups.

11. Analyze the customer journey to identify key touchpoints and optimize the overall customer experience.

Experience
1 - 2 Years
No. of Openings
1
Education
B.A, B.C.A, B.B.A, B.Com, M.A, M.C.A, M.B.A/PGDM, M.Com
Role
Customer Relationship Manager
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Lakshmi North East Solutions (Human Resource Consultant) Rg Baruah Road, Gcc Bus Stop, Near Aunty\'s

About Lakshmi North East Solutions (LNES)

Lakshmi North East Solutions (LNES) is a respected name serving the placement sector of PAN India. This placement firm has carved a niche for itself in the HR industry as well. We are a full-fledged team of professionals engaged in serving everyone by offering various services under the same roof. Lakshmi North East Solutions (LNES) is offering HR consultancy and corporate training in Guwahati and other cities of PAN India. As a recruitment & training solution provider we assist leading corporations to effectively screen and hire right kind of people. Our leading corporate clients include many of worlds best-known recruitment brands.