customer relationship manager (Full Time)

KNV Capital Services Pvt Ltd

Roles and Responsibilities for the CRM

o To be responsible for customer queries, feedback and complaints across various channel including phone calls, emails, websites, etc.,

o To make outbound calls to follow up on customer inquiries and provide support.

o To provide prompt, efficient and satisfactory responses to customer enquiries.

o To establish and maintain positive customer relationship.

o To assist in resolving product or service-related concerns and escalations.

o To engage proactively with new customers, providing clear explanations of services and products to ensure a smooth onboarding experience.

o To maintain the precise records of customer interactions and transactions.

Job Requirements

o Possess excellent communication skills

o Demonstrate the ability to handle customer inquiries and complaints with patience and empathy.

o Proficient in multitasking and problem solving.

o Proactive in approaching the new customers.

o Prior experience in customer service is advantageous.

o Support successful customer retention.

o A bachelor degree from a reputed institution

o Customer centric attitude to handle challenging client situations.

• Experience0 - 3 Years
• No. of Openings12
• EducationDiploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com, B.Sc, M.A
• Rolecustomer relationship manager
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office