Customer Relationship Manager (Full Time)

KNV Capital Services Pvt Ltd

Roles and Responsibilities for the CRM

o To be responsible for customer queries, feedback and complaints across various channel including phone calls, emails, websites, etc.,

o To make outbound calls to follow up on customer inquiries and provide support.

o To provide prompt, efficient and satisfactory responses to customer enquiries.

o To establish and maintain positive customer relationship.

o To assist in resolving product or service-related concerns and escalations.

o To engage proactively with new customers, providing clear explanations of services and products to ensure a smooth onboarding experience.

o To maintain the precise records of customer interactions and transactions.

Job Requirements

o Possess excellent communication skills

o Demonstrate the ability to handle customer inquiries and complaints with patience and empathy.

o Proficient in multitasking and problem solving.

o Proactive in approaching the new customers.

o Prior experience in customer service is advantageous.

o Support successful customer retention.

o A bachelor degree from a reputed institution

o Customer centric attitude to handle challenging client situations.

• Experience

  0 - 3 Years

• No. of Openings

  12

• Education

  B.A, B.B.A, B.C.A, B.Com, B.Sc, Diploma, M.A, Professional Degree

• Role

  customer relationship manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office