Customer Relationship Manager (Full Time)

Job Description

Roles and Responsibilities for the CRM

o To be responsible for customer queries, feedback and complaints across various channel including phone calls, emails, websites, etc.,

o To make outbound calls to follow up on customer inquiries and provide support.

o To provide prompt, efficient and satisfactory responses to customer enquiries.

o To establish and maintain positive customer relationship.

o To assist in resolving product or service-related concerns and escalations.

o To engage proactively with new customers, providing clear explanations of services and products to ensure a smooth onboarding experience.

o To maintain the precise records of customer interactions and transactions.

Job Requirements

o Possess excellent communication skills

o Demonstrate the ability to handle customer inquiries and complaints with patience and empathy.

o Proficient in multitasking and problem solving.

o Proactive in approaching the new customers.

o Prior experience in customer service is advantageous.

o Support successful customer retention.

o A bachelor degree from a reputed institution

o Customer centric attitude to handle challenging client situations.
  • Experience

    0 - 3 Years

  • No. of Openings

    12

  • Education

    Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com, B.Sc, M.A

  • Role

    customer relationship manager

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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