Customer Relationship Manager - Faridabad (Female Candidates Only)

Jyoti Placements Service

3 - 7 Years
4 Openings
2.5-3.5 Lac/Yr
Faridabad
Posted 30 days ago
Face-to-Face interview

Key Skills

Customer Relationship Customer Care Customer Service Customer Support Customer Handling MS CRM Interpersonal Skills Service Marketing Customer Management Convincing Power Problem Management

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Job Description

Customer service: Handle customer inquiries, feedback, and complaints

Customer retention: Develop programs to retain customers and promote word-of-mouth marketing

Customer journey: Map the steps customers take to complete an action, such as making a purchase

Market research: Conduct research to understand the needs of customers and competitors

Data analysis: Analyze customer information to identify areas for improvement

Marketing: Create and execute marketing campaigns to improve customer experience

Reporting: Provide reporting and analysis on CRM data

Communication: Work with sales and marketing teams to improve communication with customers

Process improvement: Identify ways to improve customer service and the customer experience

Experience
3 - 7 Years
No. of Openings
4
Education
B.B.A, B.Com
Role
Customer Relationship Manager
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Faridabad

About Jyoti Placements Service

Jyoti Placements is a placement agency with its registered office in BASANTPUR (SIWAN,BIHAR India). Our company is engaged in providing placement services like placement consultancy, business field consultancy, HR consultancy, recruitment consultancy, security services, training & development services, and cash management supporting services to various organizations. Apart from this, we provide reliable career consultancy to the job seekers.