Customer Relationship Manager (CRM) Service

Bansal Metallics (India) Pvt. Ltd. BMPL

1 - 3 Years
2 Openings
1.8-3.0 Lac/Yr
Raipur Chhattisgarh
Face-to-Face interview

Key Skills

Excellent Communication Interpersonal Skill Presentable Customer Relationship

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Job Description

CRM (Female) for Automobile dealership

Full Job Description

To ensure that Post sales follow up is done as per proposed timeline

To ensure that Voice of customer is recorded and entered in the system correctly

To assist the Customer Relationship manager

To maintain weekly reports and share internally for solution analysis

To make a report of the delight parameters recorded across customer interaction.

To ensure correct contact details of the customer are maintained in the system.

To do a Root cause analysis of the complaints registered with the help of other functions.

To follow new processes defined from time to time.

To follow up on closure of complaints until customer confirms of satisfaction

Qualification & Skills:

Ø Experience in a similar role in the automotive industry, preferably in a dealership environment.

Ø MBA/Graduate.

Ø Excellent communication skills, with the ability to manage and motivate a team effectively.

Ø Excellent skills in the MS Office program (Word, Excel PPT, CRM DMS)

Ø Knowledge of industry regulations, health and safety standards.

Experience
1 - 3 Years
No. of Openings
2
Education
B.B.A, B.C.A, B.Com, B.E, B.Sc, M.B.A/PGDM, M.Tech, Any Bachelor Degree, Professional Degree
Role
Customer Relationship Manager
Industry Type
Automobile / Auto Ancillaries
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Bansal Metallics (India) Pvt. Ltd. BMPL

BANSAL METALLICS (INDIA) PVT. LTD. (BMPL) ,an Authorized Distributor of JSW Steel Ltd.(JINDAL STEEL GROUP),with the objective of developing leading edge products ,is engaged in manufacturing of prepainted /colour coated steel profile roofing/cladding sheets, C PURLINS , Z PURLINS , PEB accessories, and other building accessories. BMPL also specializes in designing, manufacturing and supply of pre-engineered steel buildings (PEB) and pre-fabricated structures.The company has its fully automated pioneering manufacturing plant located in Raipur (Chhattisgarh). This plant employs ultra modern production facilities to manufacture quality products under stringent quality norms.

BMPL is a sister concern of Bansal Steel traders (BST), an authorized dealer/distributor of JSW steel (JSW SHOPPE), SAIL & BHUSHAN Steel, having a strong presence in steel market in Chhattisgarh,Madhya Pradesh & Orissa since last 33 years. Supplying prime steel and practicing ethical business policies has been the trademark of BST. BMPL inherits the same standards in its business. BMPL profile sheets are widely supplied all over india viz. Madhya Pradesh, Orissa, Jharkhand, Andhra Pradesh, Maharashtra, Bihar, West Bengal, Tamil nadu, etc.