Customer Relationship Management

Rai Residency Pvt. Ltd

Job description

We are seeking an experienced and results-driven Customer Relationship Manager (CRM) to join our team. The successful candidate will be responsible for managing customer relationships during the collection process, addressing changes in the department, providing after-sales services, and ensuring timely delivery of the properties. The CRM will work closely with the sales and marketing teams to ensure that our customers are satisfied and receive exceptional service throughout their entire customer journey.

Desired Skills and Experience :-

Excellent Written and Verbal Communication & Presentation Skills

Approach to solving analytical problems that is logical and systematic.

Preferred only Real Estate Industry with experience in residential/ commercial projects.

Good knowledge of CRM procedures of real estate.

Very Good business communication skills in English, Hindi & Marathi.

Working knowledge of MS Office , advance Excel.

The candidate should have working knowledge/experience in the following

Thorough knowledge of ongoing project.

Excellent knowledge about booking form (including terms and conditions)

Relationship Building: Meeting and greeting customers to resolve queries and ensuring building of a long term relationship with them.

Be the single point of contact (SPOC) for all post-sales communication with the customers

Guide the customer through the sale deed, payment of stamp duty and coordinate for registration with the agent.

Getting the KYC Documents and Sending Welcome mail once client Pays Token Cheque.

Follow-up for stamp duty and registration

Proper knowledge of Project APF file (documents required for project APF)

Complete knowledge of bank loan processalong with documents required (salaried as well as Self-employed)

Knowledge of stamp duty calculation.

Knowledge of ready reckoned rate.

Sending the Demand Letters on Time and ensuring Timely collection of Due Amount.

Providing Clients with Requisite Documents in Lieu of Loan Disbursement.

• Experience3 - 5 Years
• No. of Openings2
• EducationM.B.A/PGDM
• RoleCustomer Relationship Management
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• GenderMale
• Job CountryIndia
• Job TypeWork from Office