Customer Relationship Executive

Galaxy Auto Works

Roles & Responsibilities

Sales

To be responsible for making outbound calls on a daily basis using data provided.

To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.

Attaining Customers & their complaints

Feedback callings

Handling Appointments

Managing and scheduling appointments for procedures

To convert the calls to new business leads.

To achieve agreed personal and departmental targets captured from calling data provided.

To inform potential client's on the companys products and services.

To gather relevant School and Corporate information.

To use company databases to gain potential leads.

To be proactive in identifying opportunities for new business.

To input and maintain guest information onto the company database.

To ensure guest satisfaction at all times.

To deal with telephone queries.

To build relationships with colleagues and clients.

To deal with clients in a professional manner at all times aligned to our brand values.

To ensure service is prompt, polite and professional standards are kept.

To assist with other departments as required.

People / Team

To foster good relationships with all internal departments and cross-functional teams.

To proactively support their manager by suggesting new ideas and questioning thinking where appropriate.

To refer to senior team members for advice and support.

To attend all staff meetings and training sessions as and when required.

To maintain a Guest-orientated approach and demonstrate a professional approach to work and team mates at all times.

In addition to the above main responsibilities, the Lead Generator will be required to undertake any other task, deemed to be appropriate to the job role.

• Experience

  3 - 5 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office