CRE -Customer Relationship Executive

Samarth Group

Job description

Maintain Customers Data Base

•Workshop Customers data to be maintained with correct and latest account details (Contact no.

contact person name, e-mail ids, bill to account, etc.).

Scheduling an Appointment

• Accept service booking and register in the appointment sheet.

• Accepted appointments to be informed to respective Service Advisors, Service Manager and Parts

department.

• Making a prior call for reconfirmation of appointments.

Welcome and greet customers

• Customers arrived at reception to be greeted and introduce to respective service advisors in case all

service advisors are busy.

Preparing Analysis

• Vehicles which have not visited last two years to be extracted eDealer and inform to the

Service Manager.

• Instant feedback analysis to be done.

• Service follow up analysis to be done.

• Root cause analysis to be given to Service Manager.

Follow-up Service for Customer

• 7th day follow up call to be made.

• Positive and negative feedback with analysis to be given to Service Manager.

Complaint management

• Register customer complaint in eDealer.

• Use the complaint source as walk in, emails, letters referred by MBIPL, SFU etc.

• Root cause analysis of customer complaint.

Build and enhance customer relationship

• Reminder of Service.

• Promotion of company’s activities in relation to service, parts and car sales campaign..

• Experience

  1 - 4 Years

• No. of Openings

  5

• Education

  Diploma, Higher Secondary, Any Bachelor Degree, Secondary School

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office