Customer Relationship Executive

Business Coaching India

Responsibilities

Promptly responding to client inquiries and concerns via phone, email, and social media.

Identifying client issues and offering effective solutions or escalating to the relevant team member for resolution.

Providing timely updates to clients on the progress of their queries or requests.

Creating and maintaining accurate client documentation and records using our customer relationship management (CRM) software.

Conducting client outreach and follow-up calls to gauge satisfaction levels and identify areas for improvement.

Proactively identifying opportunities to upsell or cross-sell products and services to clients.

Collaborating with team members across the organization to ensure a seamless client experience.

Requirements

A bachelor's degree in business administration, marketing, or a related field.

At least 1-2 years of experience in a similar customer-facing role preferably in the coaching or consulting industry.

Exceptional interpersonal skills and ability to build positive relationships with clients.

Excellent verbal and written communication skills in English and Hindi.

Sound knowledge of customer relationship management tools and techniques.

Proven ability to work well under pressure and manage multiple tasks.

Strong analytical and problem-solving skills with attention to detail.

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office