Customer Relationship Executive

Business Coaching India

Responsibilities

• Promptly responding to client inquiries and concerns via phone, email, and social media.

• Identifying client issues and offering effective solutions or escalating to the relevant team member for resolution.

• Providing timely updates to clients on the progress of their queries or requests.

• Creating and maintaining accurate client documentation and records using our customer relationship management (CRM) software.

• Conducting client outreach and follow-up calls to gauge satisfaction levels and identify areas for improvement.

• Proactively identifying opportunities to upsell or cross-sell products and services to clients.

• Collaborating with team members across the organization to ensure a seamless client experience.

Requirements

• A bachelor's degree in business administration, marketing, or a related field.

• At least 1-2 years of experience in a similar customer-facing role preferably in the coaching or consulting industry.

• Exceptional interpersonal skills and ability to build positive relationships with clients.

• Excellent verbal and written communication skills in English and Hindi.

• Sound knowledge of customer relationship management tools and techniques.

• Proven ability to work well under pressure and manage multiple tasks.

• Strong analytical and problem-solving skills with attention to detail.

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  B.A, B.B.A, B.C.A, B.Com, Any Bachelor Degree

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office