Customer Experience - Airport Services Duty Supervisor

TakeOff Service

0 - 1 Years
15 Openings
2.5-4.0 Lac/Yr
Dum Dum Kolkata
+5 Lake Town Kolkata, Bidhan Sarani Kolkata, A J C Bose Road Kolkata, Sodepur Kolkata, Ballygunge Kolkata
Face-to-Face interview

Key Skills

Customer Relationship Executive Ramp Handling Civil Aviation Ground Staff

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Job Description

Specific accountabilities include:

Acting as station coordinator in liaison with GHA and QR department. Working closely with GHA and all airport departments to ensure on-time performance targets are met.

Supervising airport team in achieving on-time performance

Facilitating the Ramp Handling activities in liaison with GHA, caterers, fueling agent, maintenance, cargo, and crew to expedite departure

Working with all departments to ensure precision timings towards on-time departure are met.

Utilizing available resources by planning efficient duty allocation for customer service agents. Ensuring efficient use of manpower during duty period

Reviewing aircraft allocations according to the movement messages / late arrivals / loads etc. Ensuring all departures are aware of operational messages and requirements

Qualifications

To be successful in this role, you must have a Bachelor's Degree or will need a trade or vocational qualification combined with a minimum of four years of related experience.

Exposure to an airline or GHA as dedicated ground staff in passenger handing and ground operations is required.

You will also need a good understanding of conditions of carriage, international civil aviation safety and security procedures.

Knowledge of airport functions including baggage handling, weight and balance and dangerous goods regulations is required.

Experience
0 - 1 Years
No. of Openings
15
Education
Higher Secondary, Secondary School
Role
Customer Relationship Executive
Industry Type
Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About TakeOff Service

Take Off Aviation and Management Academy is uniquely designed to train you targeting towards soulful employment for aspirants wanting to join Aviation.

Take Off Aviation and Management Academy believes in the philosophy that people are more than what reflects in their resume. We do not adopt traditional approach taking into account traditional metrics like skills and experience. On the other hand our challenge remains for candidates based on cognitive tests which assess whether candidates will be able to learn the requisite knowledge and skills after they are recruited. Research shows that one of the most predictive components of success on the job is honesty. (Honest people, not surprisingly, are more likely to be conscientious and dependable two big predictors of job performance).