Customer Relationship Executive

DreamWeavers Infocom

Job Description

Position: Customer Relations Executive

Group: Operations

The Customer Relations Executive, or CRE, will act as a liaison, provide product/services information, and resolve any queries or problems that customers might face with products/services.

The best CREs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer experience and satisfaction.

Responsibilities

• Manage large amounts of voice calls

• Engage customers through scientific discussions & generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and develop trust with customers through open and

interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Meet production, sales targets, and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time

limits; follow up to ensure resolution

• Keep records of customer interactions, process customer records and file documents

• Follow communication procedures, guidelines, and policies

• Take the extra mile to engage customers

• Escalating adverse event or unwanted drug outcomes to supervisor

Requirements/Preferences:

• Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM system

• Experience

  0 - 6 Years

• No. of Openings

  100

• Education

  Higher Secondary, Any Bachelor Degree, Secondary School

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office