Customer Relationship Executive

DreamWeavers Infocom

Job Description

Position: Customer Relations Executive

Group: Operations

The Customer Relations Executive, or CRE, will act as a liaison, provide product/services information, and resolve any queries or problems that customers might face with products/services.

The best CREs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer experience and satisfaction.

Responsibilities

Manage large amounts of voice calls

Engage customers through scientific discussions & generate sales leads

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and develop trust with customers through open and

interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet production, sales targets, and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time

limits; follow up to ensure resolution

Keep records of customer interactions, process customer records and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Escalating adverse event or unwanted drug outcomes to supervisor

Requirements/Preferences:

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM system

• Experience

  0 - 6 Years

• No. of Openings

  100

• Education

  Higher Secondary, Secondary School, Any Bachelor Degree

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office