Customer Relationship Executive

Kirtilal Kalidas Jewellers Pvt Ltd

Customer Care

To interact with customers/clients and guiding them to make the right purchases.

To ensure service after sales, and also customer satisfaction.

To enlighten the customer of the Schemes running in the store.

To help locate a customer in the store.

Key Accounts Management

Develop and maintain a good relationship with the Key Accounts and thus ensure repeat orders from them.

Solving problems of the Key Accounts

Customer Relations Management

Maintain & Analyze database of Customers.

Identify areas of providing customized services to the various categories of customers.

Analyzing the feedback of the customers and working on improving the service levels.

Obtaining and communicating information about new arrivals, designs and demands for different products/designs which are not available in the show room to the Merchandisers.

Home Deliveries

Developing a system for operation of Home Deliveries.

Continuously monitor and improve the processes for the smooth operation of Home Deliveries.

Handles Customer Complaints

Handles customer complaints on telephone.

Solves customers problems when they approach the Customer help desk.

• Experience

  1 - 3 Years

• No. of Openings

  3

• Education

  Higher Secondary, Diploma, Any Bachelor Degree

• Role

  Customer Relationship

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office