Customer Relationship Executive

Kirtilal Kalidas Jewellers Pvt Ltd

Customer Care

• To interact with customers/clients and guiding them to make the right purchases.

• To ensure service after sales, and also customer satisfaction.

• To enlighten the customer of the Schemes running in the store.

• To help locate a customer in the store.

Key Accounts Management

• Develop and maintain a good relationship with the Key Accounts and thus ensure repeat orders from them.

• Solving problems of the Key Accounts

Customer Relations Management

• Maintain & Analyze database of Customers.

• Identify areas of providing customized services to the various categories of customers.

• Analyzing the feedback of the customers and working on improving the service levels.

• Obtaining and communicating information about new arrivals, designs and demands for different products/designs which are not available in the show room to the Merchandisers.

Home Deliveries

• Developing a system for operation of Home Deliveries.

• Continuously monitor and improve the processes for the smooth operation of Home Deliveries.

Handles Customer Complaints

• Handles customer complaints on telephone.

• Solves customers’ problems when they approach the Customer help desk.

• Experience

  1 - 3 Years

• No. of Openings

  3

• Education

  Diploma, Higher Secondary, Any Bachelor Degree

• Role

  Customer Relationship

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office