Customer Relationship Executive (Full Time)

Wedsindia Mall of Wedding

Job Summary:

The Customer Relationship Executive (CRE) is responsible for building and maintaining strong relationships with clients to ensure customer satisfaction, retention, and business growth. This role involves direct interaction with customers, addressing their inquiries, resolving complaints, and proactively identifying opportunities to enhance their experience with the companys products or services.

Key Responsibilities:

1. Customer Relationship Management

Develop and maintain strong relationships with clients to foster loyalty and retention.

Act as the primary point of contact for customer inquiries, issues, and requests.

Provide personalized assistance and ensure customers receive a positive experience.

2. Customer Support & Issue Resolution

Handle customer complaints efficiently and professionally, ensuring timely resolution.

Collaborate with internal departments (sales, support, finance, etc.) to resolve customer concerns.

Maintain accurate records of customer interactions, feedback, and resolutions.

3. Sales & Business Development Support

Identify and pursue opportunities to upsell or cross-sell products and services.

Assist in generating leads and nurturing potential customers.

Follow up with customers to encourage repeat business and referrals.

4. Customer Engagement & Retention Strategies

Conduct customer satisfaction surveys and analyze feedback to improve service quality.

Organize customer engagement programs, webinars, and loyalty initiatives.

Proactively reach out to customers to ensure continued satisfaction.

5. Administrative & Reporting Duties

Maintain detailed records of customer interactions using CRM software.

Prepare reports on customer trends, complaints, and feedback for management review.

Stay updated on company products, services, and industry trends.

Required Skills & Qualifications:

Bachelors degree in Business Administration, Marketing, Communications, or a related field.

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• Experience

  1 - 5 Years

• No. of Openings

  20

• Education

  Any Bachelor Degree

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  opposite taluk hospital karunagappally, kollam