Hiring For Customer Relationship Executive

Sunshine by Lissun

Customer Relationship Executive (CRE) Locations Open at Jaipur, Hyderabad, Bangalore, Gurgaon and Noida

About Us:

LISSUN is an innovative mental health startup committed to providing comprehensive care for children with neurodevelopmental delays under the sub-brand Sunshine by LISSUN. Our mission is to create nurturing environments at our child development centers and make a significant impact in the mental health and child development space.

Role Overview:

The Customer Relationship Executive will serve as the primary point of contact for clients and manage operational tasks to ensure smooth functioning of the center. The ideal candidate will be responsible for client engagement, records management, and operational compliance.

Key Responsibilities:

Client Engagement and Follow-ups

Manage client communication for inquiries, follow-ups, and renewals daily.

Provide appointment reminders and ensure therapy sessions are scheduled efficiently.

Operational Management

Oversee daily compliance with attendance, sessions, and therapy notes.

Maintain inventory records and manage purchases as needed.

Ensure smooth functioning of the center, including cleanliness and maintenance.

Documentation and Records

Maintain accurate records of client attendance and therapy notes daily.

Prepare and share required documents with referred doctors as needed.

Update CRM systems regularly to ensure accurate client data management.

Payments and Financials

Ensure payment collections and manage related queries.

Record and update payment details for compliance purposes.

Lead and Feedback Management

Handle lead management processes and convert leads effectively.

Collect and address client feedback on an as-needed basis.

Compliance and Reporting

Weekly reporting for compliance metrics.

Oversee and update Practo and other related platforms daily.

Qualifications:

Bachelors degree in any discipline (Preferred in Customer Relations/Administration).

Minimum of 1-2 years of e

• Experience

  0 - 2 Years

• No. of Openings

  5

• Education

  B.A, B.Com, Any Bachelor Degree

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office