Key Responsibilities:
Client Interaction: Act as the primary point of contact for clients, addressing their inquiries, concerns, and feedback in a timely and professional manner.
Relationship Management: Develop and maintain strong relationships with clients to ensure their continued satisfaction and loyalty.
Issue Resolution: Proactively identify and resolve any issues or challenges faced by clients, ensuring a high level of customer satisfaction.
Feedback Collection: Gather and analyze client feedback to identify areas for improvement and to enhance the overall customer experience.
Reporting: Prepare regular reports on client interactions, satisfaction levels, and any issues resolved.
Collaboration: Work closely with other departments such as sales, marketing, and product development to ensure a seamless client experience.
Training & Support: Provide clients with training and support on product features and usage to maximize their satisfaction and success.
Qualifications:
Educational Background: Bachelor's degree in Business Administration or Science or Engineering
Experience: At least 2-3 years of experience in customer service, client relationship management, or a related role.
Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with clients and internal teams.
Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think on your feet and resolve issues promptly.
Interpersonal Skills: Strong interpersonal skills, with a friendly and approachable demeanor.
Technical Skills: Proficiency in Microsoft Office Suite and CRM software
Attention to Detail: High level of attention to detail and accuracy in work.
Adaptability: Ability to adapt to changing client needs and industry trends.
Preferred Qualifications:
Industry Knowledge: Familiarity with the electrical transformer industry or related manufacturing sectors.
Additional Languages: Proficiency in multiple languages is a
- Experience1 - 3 Years
- No. of Openings1
- EducationB.Sc, B.Tech, M.Sc, M.Tech
- RoleCustomer Relationship Executive
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office