Customer Relationship Executive

Priseine Technology Services

Key Responsibilities:

Client Interaction: Act as the primary point of contact for clients, addressing their inquiries, concerns, and feedback in a timely and professional manner.

Relationship Management: Develop and maintain strong relationships with clients to ensure their continued satisfaction and loyalty.

Issue Resolution: Proactively identify and resolve any issues or challenges faced by clients, ensuring a high level of customer satisfaction.

Feedback Collection: Gather and analyze client feedback to identify areas for improvement and to enhance the overall customer experience.

Reporting: Prepare regular reports on client interactions, satisfaction levels, and any issues resolved.

Collaboration: Work closely with other departments such as sales, marketing, and product development to ensure a seamless client experience.

Training & Support: Provide clients with training and support on product features and usage to maximize their satisfaction and success.

Qualifications:

Educational Background: Bachelor's degree in Business Administration or Science or Engineering

Experience: At least 2-3 years of experience in customer service, client relationship management, or a related role.

Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with clients and internal teams.

Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think on your feet and resolve issues promptly.

Interpersonal Skills: Strong interpersonal skills, with a friendly and approachable demeanor.

Technical Skills: Proficiency in Microsoft Office Suite and CRM software

Attention to Detail: High level of attention to detail and accuracy in work.

Adaptability: Ability to adapt to changing client needs and industry trends.

Preferred Qualifications:

Industry Knowledge: Familiarity with the electrical transformer industry or related manufacturing sectors.

Additional Languages: Proficiency in multiple languages is a

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  B.Sc, B.Tech, M.Sc, M.Tech

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office