Responsibilities:
�� Manage customer accounts and ensure high levels of customer satisfaction.
�� Address customer inquiries and resolve issues promptly.
�� Maintain accurate records of customer interactions and transactions.
�� Provide feedback to the team to improve service processes.
�� Develop strategies to strengthen customer relationships and loyalty.
Requirements:
�� Proven experience in customer service roles.
�� Excellent communication and interpersonal skills.
�� Ability to work independently and as part of a team.
�� Strong problem-solving skills and a proactive attitude.
�� Proficiency in using CRM software and Microsoft Office Suite.
�� Bachelor's degree in Business, Marketing, or a related field is preferred.
�� Fluency in Tamil and English is essential.
Benefits:
�� Competitive salary and performance-based incentives.
�� Comprehensive training and development programs.
�� Opportunities for career advancement.
�� Health insurance and other employee benefits.
�� Friendly and supportive work environment.
Office Location: Anna Nagar West, Chennai, Tamil Nadu
Experience
0 - 2 Years
No. of Openings
20
Education
B.A, B.Arch, B.B.A, B.C.A, B.Com, B.E, B.Ed, Any Bachelor Degree, Professional Degree, Post Graduate Diploma
Role
Customer Relationship Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office