Customer Relationship Executive

IOS Reocations

Position : Relocation Consultant

Location : Ahmedabad

Education Qualification – Minimum graduate

Experience - Minimum 4years

JOB DESCRIPTION

Client communication

• Reply to clients’ queries via email /phone in a timely and orderly fashion.

• Coordinating with realtors and schools

• Prepare program itinerary

• Make appointments with various schools, hospitals, clubs, etc for the clients.

• Monitor, track and report the entire program until closure to main office and client

• Timely follow-up with the clients/vendors on emails/calls

• Prepare weekly reports on clients progress

• Maintain internal MIS and Trackers

Conduct orientation Program on field and home search

• To assist client who wants to move to the new city to help understand & settle down in new city.

• Helping client find house through real-estate brokers and sourcing right property for them.

• To help them to source right school

• To help client to book a hotel if there is hotel requirement to stay in the hotel.

• To coordinate with immigration consultant to complete visa related services.

• To ensure client company is updated at all time with home search & the settling process of employees.

• Act as a point of escalation and resolution of issues that arise on a case-by-case basis

• Serve as a single point of accountability for the day-to-day operations - coordinating with IOS team and ensure client satisfaction.

• Experience

  4 - 10 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office