Customer Relationship Executive - Kolkata

IIA Group

Customer Relationship Executives (CREs) play a vital role in maintaining and enhancing the relationship between a company and its customers. Heres a detailed job description for this position:

### Key Responsibilities:

1. Customer Interaction: Engage with customers through various channels (phone, email, chat) to address inquiries, resolve issues, and provide information about products and services.

2. Building Relationships: Develop and maintain strong relationships with clients by understanding their needs and providing personalized support.

3. Feedback Collection: Gather customer feedback and insights to improve products and services, and communicate this information to relevant departments.

4. Problem Resolution: Handle customer complaints and issues effectively, ensuring a satisfactory resolution to enhance customer satisfaction.

5. Sales Support: Assist in upselling and cross-selling products or services based on customer needs and preferences.

6. Data Management: Maintain accurate records of customer interactions and transactions in the companys CRM system.

7. Reporting: Prepare reports on customer interactions, feedback, and trends to help management make informed decisions.

### Skills Required:

- Communication Skills: Excellent verbal and written communication skills to interact effectively with customers.

- Interpersonal Skills: Ability to build rapport and establish trust with customers.

- Problem-Solving Skills: Strong analytical skills to identify issues and provide effective solutions.

- Time Management: Ability to manage time effectively and handle multiple tasks simultaneously.

- Technical Proficiency: Familiarity with CRM software and other computer applications.

### Qualifications:

- Education: A bachelors degree in business, marketing, or a related field is often preferred.

- Experience: Previous experience in customer service or relationship management can be advantageous.

• Experience

  1 - 5 Years

• No. of Openings

  4

• Education

  B.A, B.C.A, B.Com, BDS, B.Sc, B.Tech, Any Bachelor Degree

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office