Customer Relationship Executive

Iconic Fitness International Pvt. Ltd

We are looking for a motivated and customer-focused Customer Relationship Executive to join our team. The ideal candidate will be responsible for building strong customer relationships, addressing customer inquiries, and ensuring customer satisfaction through excellent service.

Key Responsibilities:

Customer Interaction & Support

Handle customer queries and provide prompt resolutions.

Maintain a positive and professional approach toward customers.

Relationship Management

Build and maintain long-term relationships with customers.

Follow up with customers to ensure satisfaction and resolve issues.

Sales & Retention

Identify customer needs and suggest suitable products/services.

Assist in achieving sales and retention targets.

Feedback & Process Improvement

Collect customer feedback and report insights to improve services.

Coordinate with internal teams to enhance customer experience.

Documentation & Reporting

Maintain accurate customer records and interaction logs.

Prepare reports on customer interactions, complaints, and resolutions.

Qualifications & Skills:

Education: Any degree (Business, Marketing, or related field preferred).

Experience: 1+ years in customer service, relationship management, or sales.

Strong communication and interpersonal skills.

Proficiency in CRM software and MS Office.

Ability to handle customer complaints and provide effective solutions.

How to Apply:

Interested candidates can send their resumes to or contact , .

• Experience

  1 - 7 Years

• No. of Openings

  10

• Education

  B.A, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, B.E, B.Tech

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  5rd Floor, No 90, Industrialist Area, GR Icon, Jyoti Nivas College Rd, opposite Gilly's 104,