Looking For Customer Relation Executive Freshers

Kritartha Outsourcing Consultancy

0 - 3 Years
20 Openings
4.3-4.8 Lac/Yr
Mumbai
Face-to-Face interview

Key Skills

Outbound Calling Strategic Communication Customer Retention Inbound Calls

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Job Description

Responsibilities:

1. Customer Interaction:

o Greet customers warmly and assist them with inquiries, test drives, and vehicle selection.

o Provide information about the features, specifications, and pricing of vehicles.

o Address customer concerns and resolve complaints in a timely and professional manner.

2. Service Coordination:

o Schedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance.

o Communicate service recommendations, estimates, and updates to customers in a clear and courteous manner.

o Follow up with customers after service visits to ensure satisfaction and address any additional concerns.

3. Customer Feedback and Surveys:

o Collect feedback from customers regarding their experiences with the dealership/service center.

o Conduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels.

o Analyze survey results and collaborate with management to implement changes and enhancements based on customer feedback.

4. Relationship Building:

o Build and maintain strong relationships with customers to foster loyalty and repeat business.

o Keep detailed records of customer interactions and preferences to personalize future interactions and offerings.

o Proactively reach out to customers on special occasions such as birthdays and vehicle anniversaries to strengthen relationships.

5. Product Knowledge and Training:

o Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers.

o Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques.

Experience
0 - 3 Years
No. of Openings
20
Education
B.B.A, B.Com, Diploma, Higher Secondary, M.B.A/PGDM, M.Com, Secondary School
Role
Customer Relation Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Kritartha Outsourcing Consultancy

Kritartha Outsourcing Consultancy is a trustworthy organization in Greater Noida (Uttar Pradesh), rendering placement consultancy, outsourcing, and call center services. We are proud to share that we have expertise in IT & Non-IT professional recruitment services, overseas placement, HR services, career consultancy, education consultancy, and outsourcing services.

When it comes to job aspirants, we provide reliable support and serve the best to meet their objectives in their professional lives. We provide services to recruit qualitative and talented personnel to various organizations. As an outsourcing service provider, Kritartha Outsourcing Consultancy provides the best advisory services for outsourcing businesses. We optimize outsourcing strategies to achieve operational efficiency and cost reduction while assisting in the entire process- from analysis to implementation. We aim to establish and stand in the recruitment and outsourcing industry by delivering quality and timely services.

Our Mission:

Our mission is to make the recruitment system better, simpler, quicker, and cheaper by making processes and services innovative. We aim to meet the client's varied needs through core values like trust, professionalism, and transparency and stand consistently as the most trusted HR, placement, and outsourcing service provider. We strive to add value to our services by matching the needs of companies and Job applicants.

Our Vision:

Our vision is to become the first point of contact for effective solutions for placements to diverse organizations.

Our Values:

Kritartha Outsourcing Consultancy is driven by infinite passion and unwavering determination to contribute towards the growth & success of organizations. We genuinely understand the value of human resources as an asset to the company and assist companies in building robust, progressive, and enriching organizational structures.