Customer Quality Manager

HRM INFO - Corporate HR Solutions

We are hiring Customer Quality Manager for our MNC client at Shenzen - China.

Position Title: Customer Quality Manager

Reporting To: Plant Quality Manager

Location: Shenzhen Plant 6 to 1 year then move to Ganzhou

General tasks and Responsibilities:

- Manage internal, Advanced Warehouses, Customer claims, and Warranty Quality issues

- Identify root cause and define permanent corrective and Preventive actions

- Ensure compliance and assist with adherence to IATF

- Improve the Quality Performance KPIs in daily, weekly, and Monthly basis

- Promote the use of customer preferred techniques for continuous improvement such as FMEA, Six-Sigma, Poka-Yoke (Error Proofing).

- Participate in cross-functional teams in new Launches and in Serial Projects

- Lead Customer quality audits and ensure Process and Product Audits are conducted

- Contribute to the department Company improvement activities through lessons learned.

People Management

- Lead and support groups of quality Supervisors and Quality Engineers.

- Train and Provide guidance to other team members.

Skills & Attributes:

- Fluent communication in English with overseas Customers

- Champion in Problem Solving: 8D, A3, Fishbone, 5Whys, DMAIC

- Mastery of VW Group CSR: Formel Q, VDA, VDA Process Audit, VDA Product Audit

- Strong knowledge of Quality Tools: APQP, FMEA, PPAP, SPC and MSA,

- Mastery of quality systems IATF16949

- Lean Six Sigma Certification is highly preferred

- Understanding of cost and financial impacts.

Salary & Benefits:

Salary Range: Around 22K GBP Possible Increase by 2 to 3K GPB after Probation

Bonus Range: 500 USD Illegible after Probation

Housing: Arranged by Company

Probation: 3 to 6 Months to be decided in the offer

Experience Range 5-7 years in Mechanisms Auto industry,

Qualification should be Degree,

• Experience

  4 - 8 Years

• No. of Openings

  1

• Education

  Professional Degree

• Role

  Customer Quality Manager

• Industry Type

  Engineering / Cement / Metals

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Office