Customer Experience Specialist(Chat Process)

Etech Global Services

Summary: Online Chat Representative Agents solicit orders for products or services over the internet by performing the following duties. Essential Responsibilities:

Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
Respond to multiple inbound chats; gather and verify required information as appropriate.
Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
Quote prices and encourages customers to buy.
Secures and places orders with others for filling and arranges delivery date.
Enter names, addresses, purchases, and reactions of prospects solicited into computer database system. Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.

Comfort with and knowledge of how to use Microsoft Office, email etc.
Excellent oral and written communication skills.
An unerring attention to detail;
The ability to multi-task answering numerous chats and navigating smoothly between chat and email A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer.
The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious;
Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.
Job Type: Full-time

Job Location:

Vadodara, Gujarat
Required education:

High school or equivalent
Required language: