Customer Experience Specialist

SIMPL

The Role - Summary

We are looking for Customer Experience Specialists (CES) who will be responsible for

delivering instant resolutions/first contact closures to users. In this role you need to solve

user issues in the first instance, regardless of complexity or dependencies to retain

user/restore trust, you will also have to coordinate with internal teams to get user issues

resolved.

Role - What’s expected of you:

Handle User tickets/calls/chats

Understand the user query, quickly decide right resolution from user perspective

Decide on best medium to interact with customer and provide resolution (call,

chat, email) and close the issue immediately

Ensure 100% accuracy on documentation of interactions handled

Adhere to quality benchmarks, follow process standard operating procedures &

Exception Policy framework

Identify opportunities for process improvements, training or refreshers.

• Experience

  1 - 3 Years

• No. of Openings

  15

• Education

  Any Bachelor Degree, Post Graduate Diploma

• Role

  Customer Experience Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office