Looking For Customer Experience Manager

Job Abroad

Dear, Sir/Ma,

Experience Curator is a professional responsible for designing, developing, and managing immersive and memorable experiences for customers or clients, often within a specific industry or setting, by carefully selecting elements and crafting a narrative to create a unique and engaging journey; essentially, they act as the architect of a customer experience, ensuring it is well-structured, meaningful, and aligned with the brand identity.

Key Responsibilities:

Conceptualizing Experiences:

Brainstorming and crafting innovative experience concepts that align with brand values, target audience, and business objectives.

Research and Analysis:

Studying customer behavior, market trends, and competitor landscape to inform experience design.

Experience Mapping:

Creating detailed blueprints of the customer journey, identifying touchpoints and opportunities for enhancement.

Storytelling:

Weaving narratives into experiences to create emotional connection and engagement.

Content Creation:

Developing engaging content, including visuals, audio, and interactive elements, to enrich the experience.

Collaboration:

Partnering with cross-functional teams (marketing, operations, design) to seamlessly execute experiences.

Delivery and Monitoring:

Overseeing the implementation of experiences, ensuring quality standards are met, and tracking key performance metrics.

Customization:

Tailoring experiences to individual customer needs and preferences.

Specific Industries where Experience Curators are commonly found:

Hospitality:

Designing unique guest experiences at hotels, resorts, and restaurants.

Retail:

Creating immersive shopping experiences within physical stores or online platforms.

Events and Conferences:

Crafting engaging event agendas, speaker selections, and interactive elements.

Tourism:

Send your CV resumes to

Regards,

Job Abroad.

• Experience

  1 - 7 Years

• No. of Openings

  99

• Education

  Advanced/Higher Diploma, Professional Degree, B.B.A, B.Com, Bachelor of Hotel Management, B.Sc, Any Bachelor Degree, Post Graduate Diploma, M.Com, Any Master Degree

• Role

  Customer Experience Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Office