Executive – Customer Experience (0-0 Years)

Worxpertise

Job Description

Job Title: Executive – Customer Experience

Location – Work From Office (WFO)- Noida/Gurugram/Haldwani, Work From Home (WFH)

Nature of Engagement : Full-time or Part-time

For WFH – Laptop/Desktop with good configuration, Stable Internet connection, Headset is required.

Job Summary:

As a Customer Support Executive! We're looking for individuals for handling customer queries via inbound

and outbound calls to help resolve issues or manage sales leads for products or services of top Indian

Corporate.

Key Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Lead Generation Process –

Converse with potential customers and identify their needs and provide clarifications to their queries on

products or services and motivate them to purchase the product or services of our clients.

Customer Support-

Provide voice and email based support to customers for their queries, work on resolving complaints as

soon as possible and thus ensure higher customer satisfaction.

Required Skills/Abilities:

• Excellent conversation skills in Hindi & English. Based on customer preference you should be bale

switch between Hindi and English with ease.

• Understanding of business writing skills

• Good command over written communication in English

• Basic Computer Knowledge with typing speed of at least 35 to 40 wpm.

Educational Qualification: Undergraduate/Graduate

Experience: Freshers as well as Experienced candidates are welcome to apply.

• Experience

  Fresher

• No. of Openings

  20

• Education

  Secondary School, Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com, B.Sc, Any Bachelor Degree

• Role

  Customer Experience Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Durga City Center Haldwani