Customer Experience Associate

MyDentalPlan Healthcare Pvt. Ltd.

Job brief – Customer Experience Associate

We are looking for a customer-oriented service representative. A Customer Experience Associate manages customer concerns with the objective of maintaining positive customer relationships. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. A proactive Customer Experience Associate will anticipate customer questions and familiarize themselves with products and services to offer the best recommendations.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming phone calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Requirements

• Proven customer support

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of customers

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Minimum Education – Bachelor’s Degree

• Experience

  0 - 2 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Experience Associate

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office