Customer Engagement Manager (full Time)

Talent Zone Consultant

3 - 6 Years
1 Openings
9.5 - 12.0 Lac/Yr
Posted 1 days ago
Face-to-Face interview
Bangalore

Key Skills

Customer Management Customer Retention Solution Selling Aiml Tailored Solutions

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Job Description

Designation: Customer Engagement Manager

Location: Bangalore

Experience: 3+ years (Preferred experience in the Power Sector)

Languages: Proficient in English and Kannada

Position: Full Time (No Hybrid)

Salary: Competitive

Key Responsibilities

● Act as the primary point of contact for clients, ensuring excellent service and satisfaction.

● Understand client requirements and provide tailored solutions leveraging our IT services

and decision science expertise.

● Manage customer onboarding, training, and regular engagement to enhance user

adoption of our solutions.

● Collaborate with internal teams to resolve client issues promptly and effectively.

● Identify opportunities to upsell or cross-sell services to existing clients.

● Develop and execute customer retention strategies.

● Collect and analyze feedback to improve services and product offerings.

● Prepare reports on customer engagement metrics and present insights to leadership.

Requirements

● Bachelor’s degree in Business Administration, IT, or a related field.

● 3+ years of experience in customer engagement, relationship management, or a similar

role, preferably in the power sector.

● Proficiency in English and Kannada is mandatory.

● Strong interpersonal and communication skills to liaise effectively with diversity

Excellent problem-solving skills with a proactive approach to client management.

● Familiarity with CRM tools and customer engagement best practices.

● Ability to multitask and thrive in a fast-paced environment.

Preferred Qualifications

● Knowledge of AI/ML technologies.

● Exposure to power market operations and energy sector challenges.

● Proven track record of successful client relationship management.

Experience
3 - 6 Years
No. of Openings
1
Education
B.Tech, M.B.A/PGDM
Role
Customer Engagement Manager
Industry Type
Oil / Gas / Petroleum / Solar / Power & Energy
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
bengaluru

About Talent Zone Consultant

TALENT ZONE Consultants is a unique and flourishing Human Resource Consultancy in Bangalore, Karnataka. This company is known for offering best recruitment solutions possible, to both IT and Non-IT industries in all over the world. We host a wide spectrum of Placement Services namely HR Services, Campus Placement, Outsourcing Services, and Manpower Recruitment Services. TALENT ZONE Consultants has gained a considerable network of contacts and a database of quality Candidates, which is generated through networking, referrals and advertising across a wide range of media. Our primary goal is to assist our clients with building the strongest management teams possible. To that end, we endeavor to thoroughly understand our clients' staffing objectives and profile the skills and background required for a job. We effectively understand our clients manpower requirements and have been successfully delivering to their ongoing demands that are best suited to our clients' needs.