NIIT is seeking smart professionals with a great attitude and Excellent communication skills for its Client.
JOB LOCATION GURGAON
Designation: Customer Care Specialist (US process)
Shift: 5 Pm to 5 Am(Any hour shift in the night)
Roles and Responsibilities of a Customer Care Specialist
- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal Service Attendance & Accountability policies
- Execute issue /query & Client level delivery quality on calls
- Adhere to Customer resolution and ensure proper documentation &follow-up
- Identify, share and support operational improvements
Eligibility:
- Graduates in , , BCA, BBA, BHM, BSc & BSc IT (Except Stats, Math's Hons & Eco Hons)
- . with min 6 months of experience is required in BPO/KPO
- Reg MBA with min 6 months of experience is required in BPO/KPO
- Undergraduates/ pusuing graduation are not eligible
- Candidates who are currently located in Delhi NCR/Gurgaon are eligible
Required Experience
- Freshers
- Experienced- 0-28 months
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge of MSOffice
We Offer You
- Salary range- LPA to LPA (0-29 months experience)
- Defined career roadmap which offers growth opportunities
- Performance-based incentive program (Depends on Process/Client Alignment )
- Investment in talent development and skills enhancement
- Work-life balance with a 5-day workweek
- Collaborative environment with with best-in-class professionals
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