Customer Care Specialist

  • icon job experience 0 - 2 Years
  • icon job opening 200 Openings
  • icon salary 3.0-3.5 Lac/Yr
  • icon job location Gurgaon
  • Face-to-Face interview Face-to-Face interview
Key Skills

English Customer Service Customer Care

Job Description

NIIT is seeking smart professionals with a great attitude and Excellent communication skills for its Client.

JOB LOCATION GURGAON

Designation: Customer Care Specialist (US process)

Shift: 5 Pm to 5 Am(Any hour shift in the night)

Roles and Responsibilities of a Customer Care Specialist

- Customer Service through calls

- Ensure timely and accurate service delivery at defined productivity levels

- Build client & domain knowledge to be able to deliver a resolution on the first conversation

- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

- Maintain Internal Service Attendance & Accountability policies

- Execute issue /query & Client level delivery quality on calls

- Adhere to Customer resolution and ensure proper documentation &follow-up

- Identify, share and support operational improvements

Eligibility:

- Graduates in , , BCA, BBA, BHM, BSc & BSc IT (Except Stats, Math's Hons & Eco Hons)

- . with min 6 months of experience is required in BPO/KPO

- Reg MBA with min 6 months of experience is required in BPO/KPO

- Undergraduates/ pusuing graduation are not eligible

- Candidates who are currently located in Delhi NCR/Gurgaon are eligible

Required Experience

- Freshers

- Experienced- 0-28 months

- Excellent communication skills

- Should be flexible to work in rotational shifts

- Proficient in computer usage and Basic knowledge of MSOffice

We Offer You

- Salary range- LPA to LPA (0-29 months experience)

- Defined career roadmap which offers growth opportunities

- Performance-based incentive program (Depends on Process/Client Alignment )

- Investment in talent development and skills enhancement

- Work-life balance with a 5-day workweek

- Collaborative environment with with best-in-class professionals

WF0
  • Experience

    0 - 2 Years

  • No. of Openings

    200

  • Education

    Any Bachelor Degree

  • Role

    Customer Care Specialist

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About NIIT India Private Limited

The idea of NIIT was born on a rainy, monsoon evening in Mumbai over endless cups of tea, way back in 1981. Two engineering graduates from the Indian Institute of Technology, New Delhi were envisioning the future of Information Technology training and founded a company that is now considered the crucible of Indias IT revolution. By imparting information technology education to non-technical graduates, NIIT revolutionized the technology landscape in India. We are specialize in recruitment companies and Human Resources Services.
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