Hiring for Customer Care Specialist

Hindustan Recruitment

Live Chat Support:

Engage with customers in real-time through live chat channels.

Provide prompt, accurate, and helpful responses to customer inquiries and concerns.

Guide customers through product information, troubleshooting, and issue resolution.

Customer Interaction:

Maintain a professional and friendly tone in all interactions.

Proactively assist customers to ensure a seamless online experience.

Build rapport and establish positive relationships with customers.

Product Knowledge:

Stay updated on product features, specifications, and updates.

Effectively communicate product details and benefits to customers.

Problem Resolution:

Identify and escalate complex issues to appropriate departments.

Collaborate with internal teams to resolve customer problems efficiently.

Documentation:

Document customer interactions, feedback, and common issues for continuous improvement.

Generate reports on live chat performance and customer satisfaction.

Qualifications:

Previous experience in live chat support or customer service is preferred.

Strong written communication skills with a keen attention to detail.

Ability to multitask and handle multiple live chat sessions simultaneously.

• Experience1 - 4 Years
• No. of Openings3
• EducationHigher Secondary, Vocational Course, Advanced/Higher Diploma
• RoleCustomer Care Specialist
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office