Customer Support Specialist Fresher

Habuild Healthtech

Position: Customer Care Specialist ��Become a Caring Friend for Habuild��s Community

Department: Operations

Location: Nagpur/ Remote (with future offline event opportunities)

If interested, apply with your updated Resume, Cover Letter and a passport size photo.

Key Responsibilities:

Well-being Support:

Act as a primary point of contact for members regarding personal, emotional, and health related concerns.

Offer emotional support and guidance to individuals in need, maintaining a compassionate and non-judgmental approach.

Provide practical advice and solutions to improve overall well-being, work-life balance, and mental health.

Query Management:

Respond to queries and concerns in a timely and empathetic manner via email, phone, or chat.

Provide clarification and guidance on wellness and Community programs, and initiatives, especially those related to member wellness and support.

Ensure effective communication with members, listening to their concerns and addressing them in a constructive manner.

Operational Support:

Assist with coordinating events and initiatives that promote member well-being and community-building activities.

Support in the development and implementation of wellness programs and initiatives, both remote and offline.

Track and manage feedback from participants, ensuring that programs are meeting their objectives and addressing concerns.

Offline Event Management (Future Role):

In the near future, take on the responsibility of managing offline events, including logistics, coordination, and on-the-ground support.

Collaborate with the other team to plan, organize, and execute in-person events

Ensure smooth operations during offline events, handling any concerns or issues that arise during the events.

Documentation & Reporting:

Maintain confidential records of interactive sessions, employee well-being feedback, and wellness program data.

Provide regular updates to management on Member well-being trends, concerns, and program effectiveness.

• Experience

  0 - 2 Years

• No. of Openings

  10

• Education

  B.A, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management, B.E, B.Tech, Any Bachelor Degree

• Role

  Customer Care Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Home