Customer Service Experts - Risk Officer

PeopleStrong HR Services Pvt. Ltd.

Customer Service:

a) Ensure zero escalation by providing outstanding customer service to all the client employees & demonstrate best practices of the service industry. Customer service activities will include:

1. Issuance of Visitor Pass

2. Maintenance of key documents & sharing with stakeholders

3. Maintaining checklist of key security infrastructure

4. Organizing and sharing all key information through service platforms

5. Following all the standard operating procedures laid down by the security department

6. Guide the visitors of the organization to their respective employee's desk

7. Observe the facilities through patrolling (roaming) the office premises & static job posts

b) Periodical service feedback: RO will be responsible for creating a pleasant experience and will play a critical role in maintaining first and last impressions for the customer by ensuring quality service delivery.

Risk Management:

a) Conduct periodical internal audits for security systems and infrastructure and review the system and procedures followed as per the agreed periodicity.

b) Ensure to reduce the risk Keep a track on internal conflicts between employees, theft, unauthorized entries, aggression employees, and aggression by vendors

c) Measure & adhere controls on human resources, security practices, soft-skills to ensure accepted service level parameters are not deviated.

d) Periodical inventory checking: prepare the checklist of inventory to keep track on the infrastructure investments made by the organization and cross check on periodical basis.

Emergency Management:

a) Should be able to fire fight & evacuate during emergencies & support other stakeholders during medical emergency within the turnaround time.

b) Ensure to pass the sense of emergency to all the stake holders within the stipulated time frame with effective communication skill

c) Utilize the workforce solutions created for the teams to effectively communicate & record incidents,

• Experience2 - 8 Years
• No. of Openings10
• EducationAny Bachelor Degree
• RoleCustomer Care Service
• Industry TypeSecurity Forces / Defence Forces / Investigation
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office