Customer Care Service Fresher

Policybazaar

Customer Support: Assist customers with inquiries regarding various insurance policies, products, and services offered by PolicyBazaar.

Issue Resolution: Address and resolve customer complaints or issues promptly and efficiently, ensuring a positive customer experience.

Product Knowledge: Maintain up-to-date knowledge of the insurance products and services available to provide accurate information to customers.

Communication: Communicate effectively with customers through various channels (phone, email, chat) to provide assistance and guidance.

Documentation: Maintain records of customer interactions, transactions, and feedback to track issues and improve service quality.

Sales Support: Identify customer needs and suggest relevant insurance products, contributing to sales goals while ensuring compliance with company policies.

Follow-Up: Conduct follow-ups with customers to ensure their issues are resolved and they are satisfied with the service received.

Feedback Collection: Gather customer feedback to help improve service offerings and identify areas for improvement.

Collaboration: Work with other departments, such as sales and technical support, to resolve complex issues and enhance customer experience.

Training and Development: Participate in training sessions to stay informed about new products, policies, and changes in regulations affecting insurance services.

• Experience0 - 3 Years
• No. of Openings20
• EducationHigher Secondary, Secondary School
• RoleCustomer Care Service
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Type of JobFull Time
• Work Location TypeWork from Office