Customer Care Service Fresher

Policybazaar

Customer Support: Assist customers with inquiries regarding various insurance policies, products, and services offered by PolicyBazaar.

Issue Resolution: Address and resolve customer complaints or issues promptly and efficiently, ensuring a positive customer experience.

Product Knowledge: Maintain up-to-date knowledge of the insurance products and services available to provide accurate information to customers.

Communication: Communicate effectively with customers through various channels (phone, email, chat) to provide assistance and guidance.

Documentation: Maintain records of customer interactions, transactions, and feedback to track issues and improve service quality.

Sales Support: Identify customer needs and suggest relevant insurance products, contributing to sales goals while ensuring compliance with company policies.

Follow-Up: Conduct follow-ups with customers to ensure their issues are resolved and they are satisfied with the service received.

Feedback Collection: Gather customer feedback to help improve service offerings and identify areas for improvement.

Collaboration: Work with other departments, such as sales and technical support, to resolve complex issues and enhance customer experience.

Training and Development: Participate in training sessions to stay informed about new products, policies, and changes in regulations affecting insurance services.

• Experience

  0 - 3 Years

• No. of Openings

  20

• Education

  Higher Secondary, Secondary School

• Role

  Customer Care Service

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office