Customer Care Representative

Ideal Technomart

• understand Customer Queries and Respond to It Ensuring that all Queries/concerns are Answered.

• answers Their Questions in a Clear and Concise Manner Using Full Sentences Without Grammatical and Spelling Errors.

• guides the Customer to the Relevant Urls in the Client Web Site that Offer the Information They Seek, if Appropriate.

• respond to Customers in the Prescribed Format Given

• exhibits Promptness and Politeness Using the Appropriate Verbiage While Answering Customer Queries.

• responds to E-mails from the Customers to Take Their Orders, Answer Queries and Inquiries, Troubleshoot Problems, Provide Information and Handle Complaints Regarding the Organization's Products or Services.

• works Efficiently Towards Achieving the Sla Based On the Process Requirement and Meets the Specified Quality Standards

• maintains Data Confidentiality and Adheres to Security Norms Laid Out.

• Experience

  1 - 7 Years

• No. of Openings

  10

• Education

  Higher Secondary, Any Bachelor Degree, Secondary School

• Role

  Customer Care Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office