Customer Care Representative

Rediant HR Management Pvt Ltd

0 - 2 Years
10 Openings
1.5-3.5 Lac/Yr
Ahmedabad
Face-to-Face interview

Key Skills

Communication Skills Customer Care Customer Support

Apply

Job Description

POSITION : CUSTOMER CARE REPRSENTATIVE

SALARY : 15K TO 30K

LOCATION : MOTERA,AHMEDABAD

INDUSTRY : LOGISTICS

NIGHT SHIFT TIME : 5:30 PM TO 2:30 AM

What Are Customer Service Skills? Customer service skills are the skills necessary to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints.

The four main types of CSR are environmental responsibility, ethical responsibility, philanthropic responsibility and economic responsibility. However, companies can also consider different forms of CSR, such as diversity and inclusion, governance, well-being and employee engagement.

What does a customer service representative do? The primary job of a customer service representative—also referred to as a customer service agent—is to address customer issues and resolve them in a timely and efficient manner.

A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track

What Are Essential Customer Service Qualities Examples?

Delivering Respect to Your Customer. ...

Have Your Agents Practice Active Listening Skills. ...

Empathy: The Key to Customer Success. ...

Ability to Communicate Clearly With the Customer. ...

A Positive Attitude. ...

Be Patient. ...

Customer Service Agents Determined to Serve.

A Corporate Social Responsibility (CSR) coordinator acts as a company's 'conscience', championing and developing the ethical, environmentally-friendly, and community-minded side of a business.