Customer Service Representative (3-5 Years)

Venture Smarter

Description:

As a Customer Service Representative, you will be the first point of contact for our clients and customers. You will provide them with information, assistance, and support regarding our products and services. You will also handle customer inquiries, complaints, and feedback through various channels, such as phone, email, chat, and social media.

Head on over to search on Google for Venture Smarter then go to our Career page from the homepage if you dare to aspire for better in your career!

**** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.

We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.

If you don't receive a message, please feel free to re-apply after 6 months to another opening suitable for you in our company. ****

Venture Smarter has been featured on media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out youll know were the place to be.

What the job entails:

Answer incoming calls and emails from customers and respond to their questions and concerns

Provide information about our products and services, such as features, benefits, pricing, and availability

Process orders, payments, refunds, and returns, and update customer records accordingly

Resolve customer issues and complaints, or escalate them to the appropriate department or manager

Collect and record customer feedback and suggestions, and share them with the relevant teams

Maintain a high level of customer satisfaction and loyalty, and follow up with customers when necessary

Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery

Stay updated on our products and services, policies and procedures, and industry trends and best practices

• Experience

  3 - 5 Years

• No. of Openings

  2

• Education

  Higher Secondary, Secondary School, Diploma

• Role

  Customer Care Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Home