Customer Care Representative/ Senior Customer Care Representative
U DIGITAL NETWORK PVT LTD

Key Skills

Soft Skills: Strong Communication Problem-solving and Interpersonal Skills Are Highly Valued in Customer Care Roles Any Degree: While Not Always Mandatory Having Degree in Fields Like Communications Business Networking or Customer Service Can BE Advantageous Especially For Roles Involving Technical Troubleshooting While Not Always Mandatory Information Technology Can BE Beneficial Interpersonal Skills Are Highly Valued in Customer Care

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Job Description

Roles and Responsibilities

1. Managing Inquiries: Handling incoming calls, emails, and chat inquiries from customers regarding internet services.

2. Technical Support: Assisting customers with troubleshooting internet connectivity issues, modem/router setup, and other technical problems.

3. Billing and Payments: Addressing billing inquiries, processing payments, and resolving any payment-related issues.

4. Service Upgrades and Sales: Informing customers about service upgrades, new plans, and promotions, and assisting with plan changes.

5. Complaint Resolution: Handling customer complaints, providing solutions, and ensuring customer satisfaction.

6. Account Management: Managing customer accounts, updating information, and ensuring data accuracy.

7. Feedback Collection: Gathering customer feedback to improve service quality and customer experience.

8. Documentation: Maintaining records of customer interactions, transactions, and issues for future reference

  • Experience

    1 - 5 Years

  • No. of Openings

    5

  • Education

    Higher Secondary, Secondary School, B.Com

  • Role

    Customer Care Representative

  • Industry Type

    Media / Entertainment / Broadcasting

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

  • Face interview location

    # No 1 Satvik Splendor 1st floor Kalidasa road Jayalakshmi Puram Mysore 570016

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