Job Summary:
We are looking for a dedicated Customer Care Representative to join our company. This role is pivotal in providing exceptional service to our clients, addressing their inquiries, and ensuring a positive experience throughout their interactions with our company.
Key Responsibilities:
Client Interaction: Serve as the primary point of contact for clients, responding to inquiries via phone, email, and in-person with professionalism and courtesy.
Information Provision: Provide accurate and timely information to the clients.
Issue Resolution: Address and resolve client issues and complaints promptly, ensuring a positive outcome and maintaining high levels of client satisfaction.
Record Keeping: Maintain detailed records of client interactions, transactions, and feedback in the company’s CRM system.
Collaboration: Work closely with other departments, such as sales and maintenance, to ensure seamless service delivery and address client needs effectively.
Follow-Up: Conduct follow-ups with clients to ensure their issues are resolved and gather feedback for continuous improvement.
Market Awareness: Stay informed about company policies, services, and market trends to provide up-to-date information to clients.
Experience
1 - 7 Years
No. of Openings
5
Education
Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree
Role
Customer Care Representative
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
no. 67, Queens Road, Tasker Town, Bangalore - 560051
1 - 7 Years
5 Openings
Not Disclosed
Face-to-Face interview
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