Customer Care Representative

Skyline Hire

1 - 3 Years
6 Openings
0.8 - 2.0 Lac/Yr
Posted 5 days ago
Face-to-Face interview
Jaipur - Vaishali Nagar, Jaipur

Key Skills

Communication Skills Solving Queries Customer Handling Customer Relationship Outbound Calling Customer Support Customer Service Inbound Process English Language Inbound Voice Process

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Job Description

Answering customer questions and providing information about products or services.

Addressing customer concerns and complaints in a timely manner.

Troubleshooting technical issues and guiding customers through solutions.

Processing returns, exchanges, and other customer requests.

Providing Customer Support:

Responding to inquiries via phone, email, chat, or social media.

Maintaining accurate records of customer interactions and resolutions.

Escalating complex issues to appropriate teams or management.

Following up with customers to ensure satisfaction and resolution.