Customer Service Representative

Shaping Careers

0 - 1 Years
2 Openings
1.5-2.0 Lac/Yr
Navi Mumbai
Face-to-Face interview

Key Skills

International BPO Business Process Outsourcing Calling Executive Customer Support Customer Care Executive Customer Care Associate

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Job Description

Manage inbound & outbound phone calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Experience
0 - 1 Years
No. of Openings
2
Education
Any Bachelor Degree
Role
Customer Care Representative
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Navi Mumbai, Turbhe

About Shaping Careers

Shaping Careers is one of the best Consultancy in Kolkata, West Bengal, India. We specialize in executive search and head hunting with a unique and practical approach to selecting the best professionals for our clients.

Our firm provides a wide range of services to meet the specific needs of each & individual client. Whether they are a start-up venture or a multinational corporation, we can deliver the professional requirements in the location and time frame of your specifications.

Our mission is to support clients in meeting their manpower requirements for achieving their company goals. We are also providing services to some of our overseas clients mainly in mid & senior managerial level segments.

We place quality at the centre of everything we do and solicit feedback at every opportunity to continuously improve our service to clients. We focus on quality service and build strong teams through our relationships with clients and individuals.

We add value to the search process through our knowledge, experience and network in the Indian industry and our commitment to bringing the very best to our clients. We view the relationship with our clients as a true partnership.

Why Choose Us?

We understand the client's specific needs and advise them & place the Human Resource, one of the most important resources of any organization. Our expertise has been in placing the best candidates as per their requirements.

We dedicate our resources to what matters - providing outstanding service to our clients. We consider client needs to be paramount. We conduct executive search assignments for our clients across a range of industries and functions, always in the spirit of partnership.