Looking For Customer Care Representative

Lakshmi North East Solutions (LNES)

• Excellent command over the English language with no MTI.

• Actively listen to customer concerns and provide appropriate solutions or escalate issues as necessary.

• Respond to customer inquiries via telephone in a professional and friendly manner.

• Diagnose and resolve customer issues effectively, aiming for first-call resolution whenever possible.

• Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.

• Follow up with customers to ensure their issues have been resolved and to gather feedback on their experience.

• Gather and document customer feedback to identify trends and areas for improvement in services.

• Communicate customer insights and suggestions to the relevant departments to enhance service quality.

• Participate in team meetings to share experiences, challenges, and best practices.

• Participate in training sessions and workshops to improve personal skills and knowledge.

• Ensure all customer data is accurately entered and maintained in the customer support database.

• Experience

  1 - 6 Years

• No. of Openings

  10

• Education

  B.A, B.B.A, B.C.A, B.Com, B.E, B.Tech, Diploma, Higher Secondary, Any Bachelor Degree

• Role

  Customer Care Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Lakshmi North East Solutions (Human Resource Consultant) Rg Baruah Road, Gcc Bus Stop, Near Aunty\'