(RESPONSIBILITIES)
100% of production time to be spent logged in on calls
Answer calls with an approach to deliver positive customer satisfaction
Articulate complex client plans and provisions in a simplified and understandable manner helping
participants make an informed decision
Maintain internal & client defined quality on calls
Understands and contributes positively in meeting client SLAs & targets
Adheres to Customer Service Attendance & Accountability policies
Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
Take complete ownership of self-learning & development
Ensuring proper documentation and follow-ups and follow SOPs
Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
Work with leads to ensure delivery in accordance with standard operating procedures
(REQUIREMENTS)
Graduate in listed discipline (BA, , BCA aggregate marks of>=55% ( No Gaps / Failure throughout Graduation)
Work Experience of 4 - 6 years for International Customer Service Voice
Prior Customer Service experience would be preferred
Excellent verbal and written communication skills with least grammatical errors
Basic computer operating skills required (MS- Office Applications)
Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
Ability to work evening/night shifts
Good analytical skills & attention to detail
2 - 6 Years
1 Openings
5.0-5.5 Lac/Yr
Face-to-Face interview
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