Customer Care Representative

Conquest The Skill Development

(RESPONSIBILITIES)

100% of production time to be spent logged in on calls

Answer calls with an approach to deliver positive customer satisfaction

Articulate complex client plans and provisions in a simplified and understandable manner helping

participants make an informed decision

Maintain internal & client defined quality on calls

Understands and contributes positively in meeting client SLAs & targets

Adheres to Customer Service Attendance & Accountability policies

Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently

Take complete ownership of self-learning & development

Ensuring proper documentation and follow-ups and follow SOPs

Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.

Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.

Work with leads to ensure delivery in accordance with standard operating procedures

(REQUIREMENTS)

Graduate in listed discipline (BA, , BCA aggregate marks of>=55% ( No Gaps / Failure throughout Graduation)

Work Experience of 4 - 6 years for International Customer Service Voice

Prior Customer Service experience would be preferred

Excellent verbal and written communication skills with least grammatical errors

Basic computer operating skills required (MS- Office Applications)

Appropriate Typing speed to be able to efficiently manage documentation during/post interaction

Ability to work evening/night shifts

Good analytical skills & attention to detail

• Experience

  2 - 6 Years

• No. of Openings

  1

• Education

  B.A, B.C.A, B.B.A, B.Com

• Role

  Customer Care Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  Gurgaon