Customer Care Officer

Ansh Placement and Educational Services

Resolves all customer queries, complaints, ticketing problems, travelling issues.

Escalate queries to superiors in case a customer wants a better resolution.

Provides guidance to customer on usage of Metro facilities and allied services to include various fare products.

Assists all commuters in case of any problems/difficulty/emergency when arising within the Metro Station premises.

Handles the finance in the stations through ticket sales, recharging.

Handling accounts for cash collection.

Providing a customer focused interface with the travelling public at respective stations.

Providing a visual uniformed presence on station premises to re-assure customers.

Performing designated tasks during emergencies and special events that may involve assisting in the implementation of safety & security procedures.

• Experience

  0 - 6 Years

• No. of Openings

  100

• Education

  Any Bachelor Degree

• Role

  Customer Care Officer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office