Customer Care Officer (Female Only)

  • icon job experience 2 - 3 Years
  • icon job opening 1 Openings
  • icon salary 2.3-2.8 Lac/Yr
  • icon job location Nashik
  • icon job posting Posted 29 days ago
  • Face-to-Face interview Face-to-Face interview

Job Description

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Education : Any graduate

Work Experience : 2/3 yrs.
  • Experience

    2 - 3 Years

  • No. of Openings

    1

  • Education

    Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.B.A, B.Com, B.Ed, B.Sc, Any Bachelor Degree

  • Role

    Customer Care Officer

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

  • Face interview location

    Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner

About Impact HR & KM Solutions

Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies that understand clients needs to the roots and make efforts to go to those roots just as to give them what they want. Our services include HR Outsourcing Services, Talent Management, Knowledge Management, ,Executive Hunt, Resume Services, Corporate Governance and Networking Solutions. We place candidates across various industries like Banking / Financial, BPO, Human Resource, Engineering, Medical/Health Care/Pharmaceuticals, FMCG, Export/ Import, Education / Training and Automobile.Our services are prompt and cater to all kinds of clients. At Impact HR & KM Solutions, we provide customized solutions for all kind of clients with great levels of enthusiasm and passion towards them.
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