Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Education : Any graduate
Work Experience : 2/3 yrs.
- Experience2 - 3 Years
- No. of Openings1
- EducationDiploma, Advanced/Higher Diploma, Professional Degree, B.A, B.B.A, B.Com, B.Ed, B.Sc, Any Bachelor Degree
- RoleCustomer Care Officer
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- GenderFemale
- Job CountryIndia
- Type of JobFull Time
- Job TypeWork from Office
- Face interview locationRavi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner