Customer Care Manager

Odyssey Motors Pvt. Ltd

Job Openings for 2 Customer Care Manager Jobs with minimum 3 Years Experience in Bolangir and Angul Location, having Educational qualification of : Diploma, Other Bachelor Degree, with Good knowledge inCustomer Care,Customer Support,Service Marketing,Technical Services,Customer Service Management etc.

Responsibilities

provide help to customers using your organisation's products or services

communicate courteously with customers by telephone, email, letter and face-to-face

investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants

handle customer complaints or any major incidents, such as a security issue or a customer being taken ill

issue refunds or compensation to customers

keep accurate records of discussions or correspondence with customers

analyse statistics or other data to determine the level of customer service your organisation is providing

produce written information for customers, often involving the use of computer packages and software

write reports and analyse the customer service that your organisation provides

develop feedback or complaints procedures for customers to use

improve customer service procedures, policies and standards for your organisation or department

meet with other managers to discuss possible improvements to customer service

manage staff recruitment and appraisals - depending on the size of the organisation these tasks may be carried out by human resources

Any Query

• Experience

  3 - 5 Years

• No. of Openings

  2

• Education

  Diploma, Any Bachelor Degree, B.A

• Role

  Customer Care Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office