1. Customer Interaction: Handle customer inquiries, complaints, and feedback to ensure high levels of customer satisfaction.
2. Service Coordination: Coordinate with service departments to schedule and confirm appointments, and follow up on service completion.
3. Complaint Resolution: Assist in resolving customer complaints and coordinate factory assistance when necessary.
4. Customer Education: Inform customers about warranty details, maintenance schedules, and proper use of vehicle features, especially safety-related ones.
5. Post-Sale Follow-Up: Ensure post-sale customer contacts are made within a specified timeframe and maintain updated customer files.
6. Customer Satisfaction Monitoring: Prepare monthly reports on customer satisfaction and discuss findings with management to identify areas for improvement.
7. Service Department Liaison: Work closely with sales and service departments to ensure seamless customer experiences.
8. Training and Development: Provide training and support to dealership staff to enhance customer service skills.
9. Documentation: Maintain records of customer interactions, complaints, and resolutions.
10. Marketing and Communication: Write articles for customer newsletters and attend sales, service, and management meetings.
Experience
3 - 5 Years
No. of Openings
2
Education
B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com
Role
Customer Care Manager
Industry Type
Automobile / Auto Ancillaries
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Lakshmi North East Solutions (Human Resource Consultant) Rg Baruah Road, Gcc Bus Stop, Near Aunty\'s
3 - 5 Years
2 Openings
2.5-3.0 Lac/Yr
Face-to-Face interview
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