Customer Care Manager (Female Only)

Lakshmi North East Solutions (LNES)

3 - 5 Years
2 Openings
2.5-3.0 Lac/Yr
Guwahati
Posted 6 days ago
Face-to-Face interview

Key Skills

Customer Relationship Manager Conflict Resolution Communication Skills Problem Solving Automobile Technology Leadership Skills Process Improvement Sales Support Customer Retention Strategies Time Management Team Management Service Coordinator

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Job Description

1. Customer Interaction: Handle customer inquiries, complaints, and feedback to ensure high levels of customer satisfaction.

2. Service Coordination: Coordinate with service departments to schedule and confirm appointments, and follow up on service completion.

3. Complaint Resolution: Assist in resolving customer complaints and coordinate factory assistance when necessary.

4. Customer Education: Inform customers about warranty details, maintenance schedules, and proper use of vehicle features, especially safety-related ones.

5. Post-Sale Follow-Up: Ensure post-sale customer contacts are made within a specified timeframe and maintain updated customer files.

6. Customer Satisfaction Monitoring: Prepare monthly reports on customer satisfaction and discuss findings with management to identify areas for improvement.

7. Service Department Liaison: Work closely with sales and service departments to ensure seamless customer experiences.

8. Training and Development: Provide training and support to dealership staff to enhance customer service skills.

9. Documentation: Maintain records of customer interactions, complaints, and resolutions.

10. Marketing and Communication: Write articles for customer newsletters and attend sales, service, and management meetings.

Experience
3 - 5 Years
No. of Openings
2
Education
B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com
Role
Customer Care Manager
Industry Type
Automobile / Auto Ancillaries
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Lakshmi North East Solutions (Human Resource Consultant) Rg Baruah Road, Gcc Bus Stop, Near Aunty\'s

About Lakshmi North East Solutions (LNES)

Lakshmi North East Solutions (LNES) is a respected name serving the placement sector of PAN India. This placement firm has carved a niche for itself in the HR industry as well. We are a full-fledged team of professionals engaged in serving everyone by offering various services under the same roof. Lakshmi North East Solutions (LNES) is offering HR consultancy and corporate training in Guwahati and other cities of PAN India. As a recruitment & training solution provider we assist leading corporations to effectively screen and hire right kind of people. Our leading corporate clients include many of worlds best-known recruitment brands.