Customer Care Manager/ Operation Executive

Excelindia HR Services

Job Position : Care Manager

Location: South Kolkata

Job Type: Full-time

Salary : Hike on CTC

Department: Elderly Care

Reports To: Director of Elderly Care Services

Job Summary:

We are seeking a compassionate and experienced Care Manager to oversee the delivery of high-quality care services to ourelderly clients. The ideal candidate will be responsible for coordinating care plans, managing a team of caregivers, and ensuringthe well-being and comfort of our elderly clients.

Key Responsibilities:

1-Client Assessment and Care Planning:

Conduct thorough assessments of elderly clients' care needs.

Develop personalized care plans in collaboration with clients, their families, and healthcare professionals.

2-Care Coordination:

Coordinate and manage the delivery of care services to clients.

Schedule and assign caregivers based on client needs and preferences.

3-Team Management:

Recruit, train, and supervise a team of caregivers.

Conduct regular performance evaluations and provide ongoing support and guidance.

4-Client and Family Communication:

Maintain regular communication with clients and their families.

Address any concerns or issues promptly and effectively.

5-Quality Assurance:

Implement and monitor quality assurance measures to ensure the highest standards of care.

Conduct regular assessments of caregiver performance and client satisfaction.

6-Documentation and Reporting:

Maintain accurate and up-to-date client records.

Prepare regular reports on client progress and care services.

• Experience

  1 - 5 Years

• No. of Openings

  5

• Education

  B.A, B.Pharma, B.Sc, Any Bachelor Degree

• Role

  Customer Care manager

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office