Customer Care

Femora India Pvt Ltd

• Respond to customer queries in a timely and accurate way, via phone, email, chat, and other channels.

• Verification of customer's orders with its purchased product and address with pin code

• Update our internal databases with information about technical issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide timely resolution

• Gather customer feedback and share it with our Product, Sales, and Marketing teams

• Coordinate with Delivery Partners for arranging timely delivery of products

• Experience

  0 - 3 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Care

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office