Customer Care Incharge

AD&MA HEALTHCARE PVT LTD

Introducing the patients and giving them a brief about our company and our services.

• Guiding and assisting them through all their queries and being available for them at all stages.

• Responsible for Patients appointments with Doctors and other Professionals and guiding them if they have any doubts.

• Discuss with patients and family members about their health problem or any healthcare related queries.

• Educate patients about their condition, medication, and give them specific instructions.

• Present and follow-up with patients care plan and address their personal health care needs.

• Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.

• Scheduling patient’s doctors’ appointments, blood collection appointments, radiology appointments and following up with the patients to give them an excellent patient experience.

• Keeping the patient informed about all their health progresses and performances.

• Check-in on patient regularly and evaluate and document their progress.

• Assist the care team (Gynaecologist, Health Coach, Mental Health consultant) with developing and assessing health interventions.

• Attend ongoing training and courses to keep abreast of new developments in health care.

• Assist with securing funding for medical care as required.

• Treat patients with empathy and respect and conduct oneself in a professional manner.

• Comply with organizational guidelines and health care laws and regulations.

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  B.Com, Higher Secondary

• Role

  Customer Care Incharge

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office