Customer Representative

SAI SOFTWARE SOLUTIONS

Excellent Job Opportunity for graduate & undergraduate for the Role of CCE with Reputed Banking Process!

Hiring for Customer Care Executive (Voice & Non-Voice). Excellent Communications & Problem Solving skills.

Written & Verbals Skills.

Experience would be given more preference.

Responsibilities:

Manage large amounts of inbound and outbound calls in a timely manner.

Follow communication “scripts” when handling different topics.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call center database in a comprehensible way.

Frequently attend educational seminars to improve knowledge and performance level.

Meet personal/team qualitative and quantitative targets.

Requirements:

Previous experience in a customer support role.

Track record of over-achieving quota.

Strong phone and verbal communication skills along with active listening.

Familiarity with CRM systems and practices.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

Call Handling from Customers and resolving the issues.

Supporting the Query and do the needful.

Reporting to the team lead.

Proactive work to be done.

• Experience

  1 - 3 Years

• No. of Openings

  15

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  Customer Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office