Customer Care Executives

Deal Safe Pvt Limited

Job purpose

• To manage customer queries and complaints.

• To process orders, modifications, and escalate complaints across a number of communication channels.

Duties and responsibilities / Key Result Areas

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing DEALSAFE products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

Qualifications

• Education: Graduate (Any discipline)

• Specialized knowledge: NA

• Skills: Keeping calm in all situations and able comprehend issues and communicate them internally for effective redressal

• Abilities: Able to use MS Products effectively and fair understanding of CRM

• Other characteristics such as personal characteristics: Good written & verbal communication skills

• Professional Certification: NA

• Experience: 1~2 Years

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office