Customer Care Executives

Deal Safe Pvt Limited

Job purpose

To manage customer queries and complaints.

To process orders, modifications, and escalate complaints across a number of communication channels.

Duties and responsibilities / Key Result Areas

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing DEALSAFE products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Qualifications

Education: Graduate (Any discipline)

Specialized knowledge: NA

Skills: Keeping calm in all situations and able comprehend issues and communicate them internally for effective redressal

Abilities: Able to use MS Products effectively and fair understanding of CRM

Other characteristics such as personal characteristics: Good written & verbal communication skills

Professional Certification: NA

Experience: 1~2 Years

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office